Reversing a Transaction

Note: You cannot reverse a transactions that has been refunded. You must first reverse the refund on the Claim page and then reverse the transaction.

You can reverse a transaction because of insufficient funds, stopped payment, or if it was posted in error. The entire transaction will reverse, this includes every single line item in the transaction. If the accounting period in which the transaction was posted is still open, the transaction will reverse in that period. If not, the adjustment will happen in the next open period.

Reversing a transaction:

  1. On the navigation bar, click Payments.

  2. Scroll down the list and click the deposit date.

  3. Click the transaction amount.

  4. On the upper right side of the page, click Reverse transaction.

    To remove a payment made with a bounced or was canceled check, click 'Reverse transaction'.

  5. In the pop-up window, chose the reason and then click Reverse.

    Select either non-sufficient funds (bounced), stop payment (canceled check), or posted in error.

    You will see information confirming that the payment was reversed. This information will also be in the audit trail.

    On the Account Periods page, the reversal will show as "Reversing X."

    On the Account Periods page, the reversal will show as 'Reversing X'.